Last updated: May 26, 2026

Who We Are

This website is operated by SMS Appliances Inc., a Canadian retailer specializing in new, open box, and used (refurbished) household appliances. Business name: SMS Appliances Inc. Country of operation: Canada.

By using this website, placing an order, or contacting us, you agree to this Privacy Policy, as well as our Terms & Conditions, Return & Refund Policy, and Warranty Policy.

What Is Personal Information

Personal information means information about an identifiable individual, excluding business contact information used solely to contact an individual in relation to their business responsibilities.

What Personal Information We Collect

We may collect personal information including, but not limited to:

• Name, email address, and phone number
• Billing and shipping address
• Order, payment, and transaction details
• Account information (if you create an account)
• Communications sent to us via contact forms, email, or customer support
• Technical information such as IP address, browser type, device type, and website usage data

We collect only the information necessary to operate our business and provide our products and services.

How We Collect Personal Information

We generally collect personal information directly from you when you:

• Place an order on our website
• Contact us with inquiries or service requests
• Subscribe to email or SMS communications
• Opt in to SMS messages via the chat widget on this website or through a written consent form at the point of sale
• Create an account or otherwise interact with our website

In some cases, we may receive personal information from trusted third parties (such as payment processors, delivery partners, or service providers) solely for the purpose of completing transactions or providing services. We take reasonable steps to ensure that such third parties are authorized to share this information with us.

Why We Collect Personal Information

We collect personal information to:

• Process and fulfill orders
• Provide delivery, warranty, return, and refund services
• Communicate regarding orders, services, or customer inquiries
• Send marketing and transactional communications (email or SMS), where permitted by law
• Improve our website, products, and services
• Prevent fraud, errors, theft, and unauthorized transactions
• Comply with applicable Canadian laws and regulatory requirements

How We Use and Disclose Personal Information

We may use or disclose personal information:

• As required or permitted by applicable law
• For the purposes described in this Privacy Policy
• To trusted third-party service providers (payment processors, shipping companies, service partners), strictly as necessary to operate our business
• With your consent, where required

We do not sell or rent personal information to third parties.

Consent

Your consent is important to us. Consent may be express (provided verbally, electronically, or in writing) or implied (inferred from your actions, such as placing an order or contacting us). You may withdraw or modify your consent at any time, subject to legal or contractual obligations, by contacting us through the contact information available on our website.

SMS Marketing Communications

SMS Appliances Inc. may send promotional and transactional SMS text messages to customers who have opted in via the chat widget on this website or through a written consent form at the point of sale. By opting in, you agree to receive special offers, open box deals, delivery confirmations, and service updates.

Message frequency may vary. Message and data rates may apply. To opt out at any time, reply STOP to any message. For help, reply HELP or contact us at (800) 747-4121 or info@smsappliances.ca.

SMS Appliances Inc. does not sell or share your phone number with third parties for marketing purposes.

Cookies and Website Technologies

Our website uses cookies and similar technologies to enable essential functionality, remember user preferences, analyze website performance, and improve user experience. You may disable cookies through your browser settings; however, certain features may not function properly as a result.

Payments and Security

All payments are processed through secure, PCI-compliant third-party payment providers. SMS Appliances Inc. does not store full credit card details on its servers. We maintain reasonable administrative, technical, and physical safeguards to protect personal information against loss, unauthorized access, disclosure, misuse, or alteration.

Data Retention

We retain personal information only for as long as necessary to fulfill orders and provide services, support warranty and customer care, and meet legal, accounting, and regulatory requirements.

Your Rights

Under applicable Canadian privacy laws, you have the right to request access to, correction of, or deletion of your personal information, subject to legal obligations. Requests may be submitted via the contact details provided on our website.

Embedded Content and Third-Party Services

Our website may include embedded content or integrations (such as analytics tools, maps, or spam-prevention services). These third-party services may collect data in accordance with their own privacy policies. SMS Appliances Inc. does not control how third parties collect or use your data.

Where Your Data Is Processed

Personal information may be processed or stored using secure systems located in Canada or other jurisdictions, in compliance with applicable privacy and data protection laws.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.